CAD says complaints about online shopping can be made

THE Consumer Affairs Department (CAD) under the Ministry of Commerce has announced that consumers can complain to it about their grievances against local online shops. Some businessmen are promoting their products and services on social networking websites such as Facebook and are also doing commercial advertising on their blog pages.

Online-based businesses are becoming popular not only in Yangon, Mandalay and Nay Pyi Taw but also in other cities and towns. Millions of people visit the website of online businesses. Mostly, consumers have to pay only when they received the goods. However, some online shops request payments first and then block the customer’s account after receiving payments.

Therefore, the CAD informed that customers can lodge complaints about non-arrival of goods after payments, discrepancies with advertised product quality, being unable to contact after payments, exaggerating the information on the goods, and non-arrival of products within the agreed delivery time.

Complaints can be made on CAD’s Facebook page and CAD Myanmar Application, or by contacting 1535.  

TWA/CT

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